DHOM 532nm TEC setup appears to be totally Kaput!

[laserdj]

Have you got measuring equipment...thermometers,oscope,multimeters, etc. ?

I don't but my tech guy has everything.. if I pop it open he will be with me.. Thanks, all info is welcome, I suggest you post it here since it will be of good use to many.

Cheers!

[laserdj]

Have you got measuring equipment...thermometers,oscope,multimeters, etc. ?

I don't but my tech guy has everything.. if I pop it open he will be with me.. Thanks, all info is welcome, I suggest you post it here since it will be of good use to many.

Cheers!

[norty303]

I am not quite sure how much the "warranty" is really worth anything anyway

This point alone, is why I buy Laserwave through my local distributor (Rob Stanwax). I've had my share of problems in the past years, and without Rob, and his superb customer service I'd have walked away from lasers a while back.

Sure, I can buy cheaper from other manufacturers from outside the country but I consider that is just because I'm not getting a warranty. One warranty return goes to make up the difference in price (and hassle!)

[laserdj]

This point alone, is why I buy Laserwave through my local distributor

Wish I had that choice... no distributors in a 1000 mile radius!

[laserdj]

Anybody got news from Shawn?

[laserkits]

Anybody got news from Shawn?

Update:

I did finally get an answer from Shawn once I contacted him through e-Bay. He offered to replace my 532 Green at no charge...

[kl79]

sooo....good service or not sure about their products ?

[laserdj]

I got a response from Shawn via email...
He said to send the laser back to china for a fix, I will check but that may be impossible/costlier than a new one for me.

[catalanjo]

I got a response from Shawn via email...
He said to send the laser back to china for a fix, I will check but that may be impossible/costlier than a new one for me.

That's what my email FROM A COUPLE OF WEEKS AGO said as well " you can send it back to DHOM factory directly,but in this way, you have to be responsible for all way shipping fees.".

Did he offer you a reference number of some kind ?

I received no RMA number, so a it's a bit of a message in an expensive bottle scenario.... and I certainly got no info on the umbilical and its signal characteristics ..... so I still don't know whether it is really necessary to risk the shipping costs and customs hassles.

He did confirm that it was still under warranty! This is meaningless however without a bit more communication to articulate the process.

What I want from Shawn is information! Not an invitation to try sending the thing blind to China and risk that it arrives back and develops the same problem a while later.

The lack of reasonable info is driving me NUTS !

Quite frankly my opinion of DHOM lasers has gone down the drain recently.

Cheers

[laserdj]

No RMA here either...