Ditto that... He always answered questions quickly when I was buying too. But after problems started to show up he was nowhere to be found. He did finally (after weeks trying to get in touch with him) tell me I could send mine back. But no RMA or special instructions. I'm actually afraid that if I do I may never see it again. As it is, it's usable but has TEC problems. Don't know whether to crack it open or take the chance on sending it back. Oh and he did not specify Canada or China for the return either...