The seller has responded to you and offered another solution to solve this issue.
Seller's message:
"All ishow interfaces are same. You know ishow interface USD95.00 is very cheap if compare to Phoenix USD550.00 or Pangolin USD750.00. If you really need a very good software what you expected, pls return us ishow and go to buy Phoenix and Pangolin . Pls remember you return by usps and write my phone no. on waybill and ask a tracking no. from your post office, or I can not receive the product . The problem is from ishow interface not laser light, if you want to reslove your problem,pls return ishow to us and buy a Phoenix live from us,I can give you a good discount this time to make you up. Pls remember there is a proverb: you will receive what you pay . I gave you RMA # : 20110722001 , you just return . After we receive,we will refund you ishow money or you can try Phoenix live 3.2 from us you just pay the balance then if you agree."
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this case in the Resolution Center.