Joost with all due respect if customers have problems then what you should be doing is using forums such as these as a means of helping them and show casing excellent service by doing so, not leaving.
Forums are what you make of them. Give poor service and they'll show you up as a poor vendor. Give great service and they act as a great marketing and advertising platform and people will flock to you knowing they get great back up. Look at Laserwave a few years back, they got so much business off this forum because of the excellent back up Bridge gave to anyone on here that had a problem.
I can't pass comment on the current dispute other than to say that IF the customer didn't contact you couldn't do anything about it. IF they did well you've been shamed. It's very much up to you how what's posted reflects on you and your business. Also, don't think that by leaving you will leave bad or good, comments behind. Look at Laserworld, never a member here but how many pages of negative commentary have they had about their projectors in the past when many people who came here were unhappy with them?
With any business, its your service and care of your customers that does the talking. Get that right and your projectors will sell themselves.
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Originally Posted by norty303
