Has LSX been abandoned?

[polishedball]

then a forum to contact him.

Steve

this was my last effort after trying via email originally.

[taggalucci]

Yea, using forums to contact vendors is not a good idea. I respond to forum PMs and messages at my leisure, if I even feel like it. I respond to emails very promptly. And, just to be clear on that, I have my sigline that you see below.

One thing I've learned in commerce is that customers dictate communication medium, not suppliers. A great example of this is the rise of social media. Businesses not engaging their customers via the customers' chosen media do so at their peril.

[JohnYayas]

One thing I've learned in commerce is that customers dictate communication medium, not suppliers. A great example of this is the rise of social media. Businesses not engaging their customers via the customers' chosen media do so at their peril.

That's pretty much nonsense. I nor other people in business have the time or resources to monitor every forum and social thing-a-ma-jig out there. When I want customer service from Home Depot I don't post a complaint or question on some DIY carpentry forum. I call Home Depot. Posting questions on forums should only be to get help from forum members. Anyone with half a brain should be smart enough to contact the supplier directly instead of some forum that he/she may or may not visit. I don't go down to Billy Bob's Bar and Grill to find my plumber while he is off duty to ask him about my sink.

[james]

What's the difference? It's easy to set up your personal profile stuff on this and every other forum to notify you by EMAIL if you have a PM or even a response to a thread you have been a part of.

Contact is contact.

BS is BS.

James.

[JohnYayas]

What's the difference? It's easy to set up your personal profile stuff on this and every other forum to notify you by EMAIL if you have a PM or even a response to a thread you have been a part of.

Contact is contact.

BS is BS.

James.

No, it isn't easy. It takes time to log in to these forums and check them. It is inconvenient. A person can as easily send an email to the supplier as they can post to some forum. It's no different than business hours. Ultimately, it's just a matter of common sense and courtesy. People are free to post questions and expect answers on forums. And they are free to get pissed off when they don't get an answer. Even Benner of Pangolin, who has more resources than most doing business on here expresses that if people want to contact them the best way is directly.

[james]

It takes time to open an email and click on a link? Who are you kidding? Have you ever used the Internet before? Do you think some of us have too?

[flecom]

what are these internets you refer to? are they similar to a series of tubes?

I heard they are some kind of computer "network"... I played with a network once, think it was a token ring? but the ring broke and then token fell out, but thankfully the ethernet caught it... or something like that

[White-Light]

I have always got along with Andrew just fine and he's always been very kind towards me regarding his products and service.

That said, as a general comment, anyone running a business should respond within 24 hours to an email. It only takes a few secs to press "send and receive" a couple of times a day eg before and after you start your main job of work perhaps (?), and it only takes a minute to reply to a message.

I'm sure in Andrew's case, for new customers, if a key needs generating, he has a 1 click key generator - I know he's clever enough to programme that, and again it takes seconds to use.

If you're in business you have to look after your customers, especially those who've just made a purchase. If I didn't get a key after purchase within a few hours I'd be very upset indeed. Indeed in the Uk its a criminal offence to take money and not supply the goods within a reasonable time - read a couple of weeks.

If Andrew wants to run a successful business, even if it's only part time / hobbyish, then with the greatest respect to him, I think he needs to try to be more responsive to his customers needs otherwise he may find customers and even users, start to dry up.

Just my 2 cents.

[absolom7691]

No, it isn't easy. It takes time to log in to these forums and check them. It is inconvenient. A person can as easily send an email to the supplier as they can post to some forum. It's no different than business hours. Ultimately, it's just a matter of common sense and courtesy. People are free to post questions and expect answers on forums. And they are free to get pissed off when they don't get an answer. Even Benner of Pangolin, who has more resources than most doing business on here expresses that if people want to contact them the best way is directly.

This is spot on. When I worked IT for Hot Topic, they had a target demograph of 14~26 years old. They hired a team to maintain their MySpace page. That meant a yearly salary for every employee on that team, all to handle ONE social network. It is a lot of hard work and it costs time and money. Now you have Facebook, Twitter, 4-square, Google Circles, Tumblr.... Granted, Andrew and Gary do not have hundreds of thousands of customers per day, but the point still remains. It takes a LOT of work to keep track of the multitude of communication methods to the point where many companies don't bother. They merely use these places to advertise, not to communicate.

[absolom7691]

what are these internets you refer to? are they similar to a series of tubes?

I heard they are some kind of computer "network"... I played with a network once, think it was a token ring? but the ring broke and then token fell out, but thankfully the ethernet caught it... or something like that

Check the patent office, I believe someone invented it. Someone by the name of A. Gore