Has LSX been abandoned?

[polishedball]

its not poor, its unacceptable. if i wouldnt get the key within 48 hours id open a dispute if i had payed with paypal.
If drlava cant maintain a shop then dont do a shop....would make him get rid of all his angry customers.

in fairness this wasn;t a new purchase, it is a rey key due to PC upgrade due to crash.

[dzodzo]

i ordered LSX with dongle, it was $26 more but now i can use it on any computer i want, it's tied to the dongle (as long as i don't lose it )

[polishedball]

i ordered LSX with dongle, it was $26 more but now i can use it on any computer i want, it's tied to the dongle (as long as i don't lose it )

smart man, i should have it keyed to my riya dac.

[JoJo]

The difference is that drlava is one individual while Pangolin is a company with a strong tradition in customer support.
....but people seem to forget that he isn't a professional, only a passionate hobbyist who made awesome stuff.

Once you PRODUCE and SELL a product, LSX, Etherdream, a diode driver or whatever, you DO BUSINESS! It does not matter if you are 'private' or not. And it does not matter how much money you take for your product. You have to play under the same rules all other companies have to.
Most freaks seem to forget THIS in my opinion. Sometimes it is hard for a single person making everything to the satisfaction of everybody, but if you start a business you should know what you do.

Welcome to the Lion's den, Andrew!


Joachim

[masterpj]

I think people should help him doing sales and such things. It might be a bit too much.

[colouredmirrorball]

I think people should help him doing sales and such things. It might be a bit too much.

Clearly it *is* too much. Various people have already offered him help selling this things, but he does not always accept these kind of offers.

[polishedball]

Well I have spoken via email with Andrew and development on this continues so that is super good news. He mentioned he is catching up on emails so hopefully everyone will hear from him that might be waiting. Perhaps there is a key in my future

and no I didn't ask him where he has been, as even though not being around isn't the best for business/ support, i figure his personal life isn't my business.

[swamidog]

that's great news. thanks for the update.

Well I have spoken via email with Andrew and development on this continues so that is super good news. He mentioned he is catching up on emails so hopefully everyone will hear from him that might be waiting. Perhaps there is a key in my future

and no I didn't ask him where he has been, as even though not being around isn't the best for business/ support, i figure his personal life isn't my business.

[mixedgas]

I too had a talk to him, as my new dongle had arrived within a week of ordering.

Based on that conversation, I'd suggest that you use his email, and phone rather then a forum to contact him.

Steve

[JohnYayas]

Yea, using forums to contact vendors is not a good idea. I respond to forum PMs and messages at my leisure, if I even feel like it. I respond to emails very promptly. And, just to be clear on that, I have my sigline that you see below.