This is a situation where words really can't explain the problem, let alone the solution. A few pictures were provided, but they are not very informative, unfortunately.
I'll have Aaron mock up this whole thing tomorrow so we can make sure that there isn't some bug that has crept into our software. I suspect there isn't, but I always like to double-check.
The rest of this post is made with the assumption that there isn't a bug, but rather a lack of understanding on the part of some users. To me the solution for this lack of understanding is a tutorial video which explains the situations, and then explains the solutions, which I believe are not all that difficult.
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First let me say that ALL of this is really complicated stuff. 25 years ago it was literally scientists who were doing laser shows!!
At Pangolin, I think we've done a great job by making laser shows easy to do with QuickShow, but one thing we did in QuickShow was to port the Projection Zone system, almost unchanged, from LivePRO and LD2000. So that's one hugely powerful feature but also much more complex than the other parts of QuickShow. This might have been a mistake on our part. It could be that the smarter thing to do would have been to really dumb-down the projection zone section, and if people needed more, have them upgrade to BEYOND or LD2000.
In any event, my thinking is this:
1. In general, projectors are used EITHER for graphics or beams, but generally not both. In such cases, our default PZ settings are fine.
2. Where projectors are used for both graphics and beams (for example, either projecting through a scrim, or onto a rear-projection screen that is motorized), a single click of the projector invert switch or the Invert X check box in our master settings makes everything work. So again, our default PZ settings are fine.
3. It would be a really wacky setup where a projector is required to project graphics onto a screen in a front-projection fashion, but then do audience scanning in a kind of rear projection fashion. In such a circumstance, changes are needed in the PZ settings to invert the sense of the X axis on either graphic content or beam content -- your choice which.
In any event, we provide the power to accomplish what you need.
There is a tenant of user interface design, and one that we live by: "Simple things should be easy, complex things should be possible". Al, it seems to me that what you want to do is complex. We provide the possibility of doing it with the projection zones dialog box. It doesn't work the way you expect right out of the box, but then I guarantee you nobody's software does (and unfortunately with all of the other guys, it's not just a few mouse clicks that will make it work like it is with our software, thanks to projection zones)...
Bill