Hi Andy,
I agree with your answer, and because of that i could imagine why you decided to skip Pangolin and use Phoenix.
If Phoenix does what it should do for you and it's stable then no one here would blame you for that, you want the best for your customers so you decide what you offer them!
A multi-watt Laser projector is dangerous and under no circumstances must any software that MIGHT contain bugs be used to control it.
Astatc, you have no idea how many times we have reported problems to Mr Benner in the past, and his answers were always "our system to blame". No Lack of communication on my part. Just had enough bashing the head against the wall.
Agree, i don't have any idea, this should be picked up by Pangolin.
And because of your experience you decided to go to Phoenix, no problem, like i said it's your choice you want the best for your customers and i can only agree with that point of view.
If i had support which doesn't fit my wishes i would also complain or switch over to a other product, that's the good part of a free choice.
Problem sometime is that the discussion heats up and went to a situation like this, we are all human and i also had the same discussion ones, there won't come a next time i've learn my lesson.
Better keep it in private, this aint gonne work it only makes it worser
In the past I did report a VERY SERIOUS QM2000 Network adapter problem to Bill Benner and even gave the solution to fix it. That problem left the QMboard in a very dangerous state. I gave up helping after not even a thanks was given.
If this is true!, i would be mad also, "again, if this is true" this should be a lesson for Pangolin to thank there helping community, strange part is that some here get a product for there help and you did not even got a thank you. (@Pangolin, try to fix this, it's not word the discussion).
I'm not saying Pangolin had to give you a free product but if you really helped them out with that bug Pangolin could be so kind to at least say thank you Andy for helping us with this problem, i agree.
But lets get out of the discussion and try to help you out.
I would suggest to post your problems in a topic over here so maybe someone recognize it and could help you out, i would give it a try!
Like you said:" Bill told that they are all relative to your hard/software" so let see, maybe they are and if Pangolin see a problem which they could solve i think they will contact you by PM or respond to the topic (am i wright Pangolin?).
It's not the end of the world, we got luck on 21-12-2012
Kind regards
Bart