
Originally Posted by
Pangolin
Hi all,
Since I don't get to PL very often, it was a frequent PL member who called this thread to my attention. Of course I am deeply upset and embarrassed by this situation!
Whenever something fails in a major way, it is normally because of a sequence of events. I'm not sure why, but the example that comes immediately to mind is Apollo 13, whose disaster was caused by a long sequence of events, the first of which happened years earlier to a tank originally destined for Apollo 8...
In this case, the sequence of events went like this:
1. As Pangolin continues to grow, there is a growing sentiment that Bill Benner should not be involved with every single detail, and instead should concentrate only on high-level tasks, especially development.
2. Because of that sentiment and also because of timing, this was the very first year that I personally did not do "the count" of Pangolin-users who received ILDA Awards. Immediately after returning from the ILDA meeting in Frankfurt, I, along with the other managing officers of Pangolin, boarded a plane for the LDI show in Las Vegas.
3. The PR agency wanted to get this press release out quickly -- while it was still news. Normally this does not happen, and we simply send out an announcement after I personally have had a chance to do "the count" and update our web page of award winners. So this year it was a third party that tabulated "the count". Before I left for LDI I was assured by the third party that they had verified "the count" by sending emails to every claimed award winner and waiting for a response before tabulating them. (When this thread was brought to my attention earlier today, I forwarded it to the third party who said they received every confirmation email but one...)
4. Although I supplied the congratulatory sentence used in the press release, this is the very first time that I personally did not completely review the entire press release before it was sent out. Up until now, I insist on reviewing each and every public statement that comes from Pangolin.
So this sequence of events has led to this situation.
Earlier today, at the time when a PL member called this thread to my attention I was in the Las Vegas airport, about to take off for Orlando. In any event, you can rest assured I am not happy about this situation and made phone calls to the PR agency and others involved. Because of this I am fully reinstating the policy that I must review each and every public communication that comes from Pangolin -- regardless of how much time this takes away from development, and regardless of how demeaning it feels to others that the President of the company must watch over their work. Moreover, for however many more years I am on this earth, it will be me personally who does "the count" of ILDA Award Winners.
When we hire new people to work at Pangolin, during the orientation I try to impress upon them that "We get paid to get things right, not to get things done quickly". This is a situation where something was done quickly, but was certainly not right.
I am sorry for this situation, and I am appreciative of and impressed by the grace that Swami is displaying! If the tables were turned, I am not sure I would be so graceful...
Best regards,
William Benner