Hi David,
Of course with support, it's best when the situation is "I absolutely see it on all of our test projectors" rather than "I sort of see it on one of our test projectors".
We keep a whole variety of projectors in stock now, including the original PuFeng projector with 10K scanners which I used to generate and then verify the QS workspace. Every cue we distribute looked acceptably well on this cheap projector -- but only when the scan rate was actually set to 10K, as the projector had 10K scanners.
Once Aaron and I can get together and I can take a look at this specific situation, I can render a conclusion as to whether we want to make a change in QS software, our default workspace, or simply make a recommendation that you yourself modify a few cues or settings. But this will take some analysis -- not just a quick conclusion, and this analysis takes time.
Therefore "slowness of Pangolin support" in this case is warranted. But if you want a quick answer, then you have plenty of them above. "It's your scanners".
By the way, this is one of the reasons why we are getting into the scanner business. We're trying to raise everyone to an industry-standard level and hopefully one day eliminate the 10K and 20K scanners out there (as we're offering 30K scanners for 10K scanner prices -- in large quantities of course
)
Bill