Yeah, I'll second that. I never hesitate to pick up the phone and call Pangolin with my product requests and questions and have spoken with Ryan, Justin, Jorge, Aaron and Bill a few times a piece over the past three months. They are always helpful and friendly. Personally, I find the phone to be more efficient than e-mail as I generally find the question or request I have prompts two or three more from the Pango team in order to ensure that I will get what I actually needed.
-David
"Help, help, I'm being repressed!"