That's assuming the DMX output is symmetrical. It's possible that it isn't and the scanners are tuned to that. DPSS, does your DMX have differential or single ended outputs?
It's also possible that he didn't set the DAC amp gains correctly with with max.wav, but he told us that he did so we can only go by that.
An oscilloscope would make it easier, but given the right technician it shouldn't be absolutely necessary to solve this problem![]()