I apologize if it sounded derogatory. It wasn't meant to be. I truly enjoyed it!
OK , LaserWorld has been very good about communication and working to resolve the Red Problem. I now have a RED that meets the specifications that I bought the laser on and they sent it out in advance and then paid the shipping both ways on it. REALLY pretty good customer service from my experience with buying from overseas vendors (Which I do a great deal of on Lasers and LED Products)
I am Please with what I received for the Money I paid. Where else can I get 3.1W (After all optics and scan head ) for under $17K No other company came within $5k of that budget.
I bought the laser assuming I would get just the Min. power and got slightly over that so I am happy.
As far as being happy like with a bad product , I do not feel I have. I was very diligent about making the company meet the specs they told me and they did , What more do you want them to do??
I do not think these laser are for everyone and if I would have had the time I probably would have built the system myself. However when it is all said and done we all have to consider the VALUE (Amount paid for what you received)
I think the laser was a good value and that is my opinion.
Anyway my issues I feel are fully resolved with them and I will go away Happy.
If anyone want any more information feel free to contact me.
thanks
Larry
I'd like them to act like a responsible company .
I'd like them not to falsely advertise the specs of their products.
I'd like people who order a projector not to have immediate problems and have to chase Laserworld up to get them rectified when the item should be as described upon delivery.
I'd like them to stop tarnishing the Laser industy with their cowboy selling tactics.
But that's just me.![]()
I think one of the key points here is that you spent a LARGE amount of cash with them, so they are inclined to provide you with better customer service than the other people who have spent a fraction of what you did.
They do seem to think that they can advertise any spec they like, on the basis that you are paying cheap prices so can't expect a 'pro' product (I have increasingly angry emails from Martin Werner stating exactly that)
Hi Ray,
thanks for your words!
Who is the manufactory supply products to Laserworld? when Laserworld received it, they don't do any test of the lasers?
I don't want to remark about this lasers and projector manufactory,I only want to tell all there, Laser-wave will insist on supply quality products and best service they can do.
some company maybe strategy doing short time lasers and gain the first bucket gold, then do others, but laser-wave is seek long cooperation with all of our customers.
Merry Christmas!
Best regards!
Bridge
Laser-wave can supply:
Green 532nm, 4W, 10W, 15W
blue 445nm, 2W, 3.5W, 6W, 10W
blue 462nm, 2W
Red 638nm, 500mW, 1W,2W, 4W, 5W, 6W, 8W, 10W
All diodes, All optics, All mount, All laser base and housing for yourselves building lasers.
Speical products, 532nm, OEM-V-SS, 4W, 98mm*46mm*48mm; OEM-H, 10W, 250mm*88mm*70mm
www.laser-wave.com or www.laser-wave.net
bridge@laser-wave.com or 463366312@qq.com
We Chat: 463366312, Laserwave-Bridge
Bridge,
I believe most of the DPSS units are from CNI or someone who makes CNI lookalikes. I think that Laser World exploits the fact that CNI units are almost always overspec. Say they get a 400mW unit that puts out 500mW, they may say that it is a 500mW unit and sell it as such to make more money.
CLICKY!!!
Admin: In the immortal words of Captain Planet: YOU HAVE THE POWER
Admin: (To quit being a bitch)
I guess I feel they have acted responsibly at least in my case and solved the issues as would any good company.
I also do not feel they "Falsely advertise the specs" as they were very clear to me on what the Guaranteed Specs would be. I agree it is a little misleading to list "Typical Specs" as the more prominent and they should change that.
As far as my problems as I mentioned they were all solved and I have had problem with other projectors when I first got them from suppliers as well as these are shipped overseas and gert banged around pretty hard sometimes.
Just my 2 Cents
Thanks
Larry
Martin with Laserworld asked if I would post this email
photonlexicon@laserworld.com as a way for them to answer any question people may have on the forum.
He mentioned they do not have the time to read the forum regularly but would like to try to help everyone.
Hopefully this can be of help to some people with questions.
Larry
Has anyone seen this on YouTube:
http://www.youtube.com/watch?v=JgYL7KmnFk8
There are other similar posts...
Bill
Last edited by Pangolin; 12-27-2008 at 23:32.