Hi everyone! im new here and new to lasers and the software and interfaces that run them. was wondering if i could get a little help?
a few weeks ago i got my first laser, a Kam Laserscan 1000 3D V2! the laser has been great and a lot of fun to use. having an ILDA connection on the back i started looking at software like pangolin quickshow and fb3 but thought it was a bit expensive for a newbie like me!
So i shopped around and found phoenix4 with micro interface V2 for £100 and thought that was a bit better for me to get started with! after getting this item i found the drivers and install disc to be missing but after contacting the nice guys at laserworld they were able to provide me with phoenix4 install kit 4.20!
anyway after getting everything installed the way the manual said to, software first, then dongle plug in, then interface, everything seems to be going great! phoenix live fired up great, went through the setup, the program saw im interface and i hit auto to connect it to timeline 1, all seems to be going well!
however, clicking "laser on" does nothing? my laser just sits there with no output! the led next to the ilda cable is on and the back display flashes 001 showing i have a connection i guess? the kam manual is no help what so ever when it comes to ilda! but im getting no laser output at all!
So after a week of trying to troubleshoot this thing, ive tried different firmware flashes for the interface, different drivers from the laserworld site but nothing i try has helped! every other firmware i try, i just get told to update the firmware again by phoenix4 live and untill i flash back to 2.5, the program wont see the interface again. so 2.5 is the only firmware i can use that the live program will see the interface!
i have also had a lot of help over the last week from another laserist but even he is scratching his head now! im just unable to get this working.
trying the hardware checker in phoenix4 4.20 just crashes every time i run it and have tried hardware compatibility mode to see if that helps but it still crashes! i even got hold of phoenix3 installer to try and use the hardware checker on that! although the checker loads up fine, it dont see my interface at all! but im not sure if phoenix3 would see the V2 interface for phoenix4 anyway so that dont help!
i really need help to get this working as after a week at this im feeling burned out and really cant think of anything else to try? im running windows 7 and know that it can install the wrong drivers at time but i have manually installed the drivers many times, even removed and reinstalled but again i have gotten nowhere!
can anyone save me from banging my head against the wall! im all out of ideas! i think i have provided all the info i can think of but please let me know if i can give you more!
thank you for your time.